1211 - Malaysia User Privacy Policy

Last Updated: January 2026

Your privacy is 1211's top priority. This policy explains in detail how we collect, use, store and protect your personal information when you use our platform.

1. Information We Collect

When you register and use the 1211 platform, we collect various types of information to keep our services running smoothly and securely. The information collected includes:

Account Information: Your full name, email address, phone number, date of birth and password provided during registration. This information is used to verify your identity and manage your account.

Payment Information: Financial transaction details in MYR (RM), local bank account numbers used for deposits and withdrawals via DuitNow or Maybank. We do not store credit or debit card numbers directly — all payments are processed through approved secure payment processors.

Device & Browser Information: IP address, browser type, operating system, mobile device model, screen resolution and other technical data collected automatically when you access our platform.

Usage Data: Betting history, games played, session duration, login frequency, and actions taken within the platform. This data helps us understand usage patterns and improve our services.

2. How We Use Your Information

1211 uses the information collected solely for legitimate and specific purposes. We do not use your data beyond the scope outlined in this policy. The primary purposes for data use are:

  • Processes account registration, identity verification and user account management.
  • Securely processes deposits, withdrawals and financial transactions in MYR.
  • Providing customer support and responding to your enquiries or complaints.
  • Detects and prevents fraud, money laundering and platform abuse.
  • Sends important notifications related to your account, policy changes or service disruptions.
  • Improves the user experience, platform interface and technical performance.
  • Complying with applicable legal and regulatory requirements in Malaysia.

We will not use your data for third-party marketing purposes without your explicit consent.

3. Cookies & Activity Tracking

The 1211 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our site.

We use several types of cookies:

  • Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
  • Performance Cookies: Collects anonymous data on how users interact with the platform to help us improve its functionality.
  • Functional Cookies: Saves your preferences such as language and account settings to deliver a more personalised experience.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to use certain features of the 1211 platform.

4. Data Storage, Security & Sharing

Data Retention: Your personal information is stored on secure, protected servers. Active account data is retained for as long as your account remains active. Financial transaction data is kept for a minimum of 7 years to comply with Malaysian legal requirements.

Data Security: 1211 implements comprehensive technical and organisational security measures, including SSL encryption for all data transmissions, role-based access controls, continuous security monitoring and regular system audits.

Third-Party Sharing: 1211 does not sell, rent or disclose your personal information to third parties for marketing purposes. Your information is shared only in the following limited circumstances:

  • Approved payment processors and banking institutions for handling your MYR transactions.
  • Malaysian government authorities when required by law or court order.
  • Technical service providers bound by strict confidentiality agreements.

5. Your Rights as a User

As a 1211 platform user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You can update or correct inaccurate information through your account settings or by contacting our support team.
  • Right to Erasure: You may request the deletion of your account and personal data, subject to minimum retention requirements for legal and financial purposes.
  • Right to Restrict Processing: You may request that the processing of your data be restricted under certain circumstances.
  • Right to Object: You have the right to object to the processing of your data for specific purposes such as marketing communications.

To exercise any of these rights or enquire about your data, please contact the 1211 support team via email at [email protected] or visit the FAQ us.

6. Policy Changes & Contact Us

Policy Changes: 1211 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Users will be notified of any material changes via in-platform notifications or email at least 14 days before the changes take effect.

Continued use of the 1211 platform after a change notification is considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we handle your data.

Contact Us: If you have any questions, concerns or complaints regarding your privacy and data protection on the 1211 platform, please contact us:

You may also refer to the Terms & Conditions and Responsible Gaming for more information on 1211's commitment to Malaysian users.

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